|Ship to||Cost||With another item|
|No transport fee when item is being fetched at our shop In 4 - 6 Weeks||R0.00||R0.00|
|Gauteng In 4 - 6 Weeks||R550.00||R0.00|
|Post-delivery material In 4 - 6 Weeks||R0.00||R0.00|
All our products are made to order. Your order will be delivered between 4-6 weeks after we have received your payment. We charge a flat fee of R550 throughout the Gauteng Province. Please contact us for delivery in other regions.
All are products are made just for you with the greatest craftsmanship and devotion. All our products come with a 12 month of warranty on defects in workmanship, materials and construction from the date of purchase based on reasonable use. We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear for 6 months from the date of purchase based on reasonable use.
Warranties do not apply to:
1)Defects that result from negligence, misuse, or accidents by the customer.
2)Any condition resulting from incorrect or inadequate maintenance, cleaning or care.
3)Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
4)The colour fastness, dye lot variations, wrinkling, or wear of fabrics or leather.
5)The softening of filling materials under normal use.
DELIVERY AND COLLECTION
Where can I collect my product?
You can collect your product directly from our showroom during business hours. Please see our contact page for details.
How long does it take for my products to be delivered?
Because our furniture is made to order, we do require some time for manufacture. Our standard lead time is six weeks excluding delivery however there are sometimes constraints such as material availability and supply issues that our out of our control. If we encounter any delays we will let you know whilst keeping your delivery a priority.
Local deliveries take between one to four days while international shipping take one to two weeks.
Please note that we cannot dispatch your products until they have been paid in full.
What are the delivery costs?
We partner with reputable shipping companies who will deliver to your door at a reasonable cost. The shipping price will be included in your quotation.
What warranty do I get with my product?
For your piece of mind, all our products come with a twelve (12) month warranty from the date of delivery.
Please note that the product is not covered if it has been altered or there is evidence of damage, accidents, misuse or neglect.
I would like to return my product.
If you are not entirely satisfied with your product and would like to return, please contact us within 14 days of delivery to make arrangements. Our full returns policy is available in our terms and conditions.
Where can I come view your products?
We love to show off our products and you are more than welcome to come view them at our showroom by appointment. Please see our contact page for the location and business hours.
Can I customize my products?
Yes, we do offer customization at an additional cost. Please contact us with your enquiry.