Visit the official COVID-19 government website to stay informed: www.sacoronavirus.co.za   hide this information

X



Frequently Asked Questions

Return & Refund Policy

Refund policy of Furniturespot

Please find our complete Return & Refund Policy here: view Return & Refund Policy

I am unhappy with my product, it is broken, what can I do?

We are so sorry! You can contact us via support@furniturespot.co.za or 011 486 6 026 and and we will take it from there. Please find our complete Return & Refund Policy here: view Return & Refund Policy

I am unhappy with my product, the size is wrong, what can I do?

We are so sorry! You can contact us via support@furniturespot.co.za or 011 486 6 026 and and we will take it from there. Please find our complete Return & Refund Policy here: view Return & Refund Policy

I am unhappy with my product, I don’t like the material/colour, what can I do?

We are so sorry! You can contact us via support@furniturespot.co.za or 011 486 6 026 and and we will take it from there. Please find our complete Return & Refund Policy here: view Return & Refund Policy

Can I return my order?

14 DAY SATISFACTION GUARANTEE
Your home should be perfect. If you decide that you're not satisfied with your Furniturespot purchase, we want to help. Below, you'll find the information you need to complete a successful exchange or return of your Furniturespot item

Our return policy lasts 14 days. If 14 days have gone by after delivery, unfortunately we can’t offer you a refund. Please note that refunds are not possible on items on sale and custom-made product orders. For hygiene reasons, returns of protective screens will not be facilitated. If there is an error Furniturespot will always rectify the fault.

To start your return process, get in touch with our team. They will set you up with everything you need for the return.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 14 days after delivery

- Items on sale and custom-made items cannot be returned.

The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund. All items need to be returned to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note it may take up to 14 business days for your refund to appear in your South African bank account.

Please find our complete Return & Refund Policy here: view Return & Refund Policy

Can I cancel my order?

Any item that has been ordered and (partially) paid for can be cancelled within 48 hours and a full refund of the amount paid will be made within 14 days. Custom made product orders cannot be cancelled. Please find our complete Return & Refund Policy here: view Return & Refund Policy

Is there a warranty on your products?

Sometimes the universe conspires against us. In the unlikely event your Furniturespot item arrives to you in less than perfect condition, please email photos to support@furniturespot.co.za or call our customer care team. We require you to send us photos within 24 hours after delivery. Please find our complete Return & Refund Policy here: view Return & Refund Policy