Frequently asked questions

Contact questions

We started as an online platform but as we grew, more and more people wanted to meet us and visit our showroom. So, this is what we did. We have opened a showroom in Kramerville, Sandton and a showroom in the Design Quarter, Fourways.

Most of our products are kept in stock and we have a selection of our items available to view in our showrooms. We keep samples of all our wood finishes, fabric swatches and leather samples available for you to choose from. Our colleagues are happy to assist with any furniture question you might have. Please let us know when you would like to come over and meet our team.

View our showroom locations

Our website allows you to easily order, our beautifully designed furniture, online. We are happy to answer questions, place orders, offer our product expertise, or anything else that strikes your fancy.

Our Furniturespot team is available to help from a distance.

You can contact us via email: support@furniturespot.co.za or call us on: 011 486 6 026

We are available on Facebook: Link and Instagram: Link 

We aim to respond within the same working day. You can also visit our showrooms

We do not have a store in Durban. We have two showrooms in Johannesburg. View our showroom locations.

Our showroom is not near you? We have created a website where you can order our beautifully designed furniture with incredible ease, online. We are happy to answer questions, place orders, offer our product expertise, or anything else that strikes your fancy.

Our Furniturespot team is available to provide assistance from a distance.

We do not have a store in Cape Town. We have two showrooms in Johannesburg. View our showroom locations.

We have updated our delivery policy for Cape Town, we now have a very quick lead time of only 7-14 working days for your delivery. We charge only R499 for your order to be delivered directly to your doorstep!

Our Furniturespot team is available to provide assistance from a distance.

Order questions

Once an order has been placed, it is automatically dropped into our warehouse queue and is not able to be edited.

If you contact us within 24 hours of placing your order, we can cancel your order and we can re-place it with the correct details.

If you need to cancel your order after it’s been placed, please reach out to us immediately at support@furniturespot.co.za

We do not offer cash on delivery. Your order will be dispatched within 7 days after we have received your payment. We do not ship your order if we have not received your full payment.

Please note, we only reserve stock for your order once payment is received.

We accept Direct EFT, Mastercard & VISA and regular EFT. If you are using EFT please send a Proof of Payment to eft@furniturespot.co.za with your invoice number as a reference. We also offer credit via third parties such as MobiCred, Fasta and PayFlex. Choose your preferred credit facility during checkout.

PayFlex – pay back in four interest-free instalments (max 6 weeks). With PayFlex you pay no interest and no fees. You pay 25% upfront, then three payments of 25% over the following six weeks.

Fasta – pay back in 1-3 monthly instalments (max 3 months). With Fasta you pay back in one, two or three monthly instalments.

Mobicred – pay back in 1-12 monthly instalments (max 12 months). With MobiCred you pay back in one or up to twelve monthly instalments.

Lay-by – Save up for your dream room with our Lay-by option! More information.

There might be a couple of reasons why your credit card payment is not going through.

  • You entered the wrong passcode.
  • You have reached your daily limit.
  • There is no internet connection.
  • There is not enough credit left on your credit card.
  • You are using an invalid credit card.
  • You are using a credit card we do not support (Diners Club, American Express).

If you run into any difficulties, please email us on support@furniturespot.co.za or give us a call on: 011 486 6 026

We offer credit via third parties such as MobiCred, Fasta and PayFlex. Choose your preferred credit facility during checkout. We do offer a lay-by option where you can save up for your dream room. More information.

Our credit options

PayFlex – pay back in four interest-free instalments (max 6 weeks). With PayFlex you pay no interest and no fees. You pay 25% upfront, then three payments of 25% over the following six weeks.

Fasta – pay back in 1-3 monthly instalments (max 3 months). With Fasta you pay back in one, two or three monthly instalments.

Mobicred – pay back in 1-12 monthly instalments (max 12 months). With MobiCred you pay back in one or up to twelve monthly instalments.

Lay-by – save up for your dream room using our 3 or 6 month Lay-by options! More Information.

We offer credit via third parties such as MobiCred, Fasta and PayFlex. It is to the discretion of these companies to approve your credit request. Furniturespot does not have control over your credit request.

We do offer lay-by options. Save up for your dream room using our 3 or 6 month Lay-by options. 3-month terms are payable over the following instalments: 40% in the first month and 30% in month 2 and 3. 6-month terms are payable over the following instalments:40% in the first month and 12% in month 2, 3, 4, 5 and 6. More information. 

And we offer credit via third parties such as MobiCred, PayFlex and Fasta. Choose your preferred credit facility during checkout. 

PayFlex – pay back in four interest-free instalments (max 6 weeks). With PayFlex you pay no interest and no fees. You pay 25% upfront, then three payments of 25% over the following six weeks.

Fasta – pay back in 1-3 monthly instalments (max 3 months). With Fasta you pay back in one, two or three monthly instalments.

Our payment gateways only use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

We’ve got you covered!

Delivery questions

We charge a flat fee of R399 for furniture delivery throughout the Gauteng Province,  R499 for the Cape Town region and R1,050 for delivery Durban. For other regions please contact us for a delivery fee. You can find the specific delivery fee on the bottom of the product page. When you add products to your shopping cart, you can see exactly what the shipping costs are.

For decor items and curtains we charge a flat rate of R149.

For more information check our delivery page. 

If you have any questions regarding your order please contact us on support@furniturespot.co.za or give us a call on 011 486 6 026.

We offer nationwide delivery in South Africa. You can find the specific delivery time on the product page.

We charge a flat fee of R399 for furniture delivery throughout the Gauteng Province,  R499 for the Cape Town region and R1,050 for delivery in Durban. For other regions please contact us for a delivery fee. You can find the specific delivery fee on the bottom of the product page. When you add products to your shopping cart, you can see exactly what the shipping costs are.

For decor items and curtains we charge a flat rate of R149.

For more information check our delivery page. 

You can find the specific delivery time on the product page.

  • Within Gauteng region: 7-10 working days.
  • Gauteng outlaying areas / Vaal region: 7-10 working days.
  • Cape Town (including Gordons Bay, Stellenbosch, Bloubergstrand, Simons Town): 7 – 14 working days.
  • Durban (including Hillcrest, Kingsburgh, Dolphin Coast): 2-4 weeks.
  • Other regions: please contact our team for delivery times and costs.

We charge a flat fee of R399 for furniture delivery throughout the Gauteng Province,  R499 for the Cape Town region and R1,050 for delivery in other regions. You can find the specific delivery fee on the bottom of the product page. When you add products to your shopping cart, you can see exactly what the shipping costs are.

For decor items and curtains we charge a flat rate of R149.

For more information check our delivery page. 

We at Furniturespot do our best to guarantee high quality furniture products for a very competitive price. To be able to accomplish this, we unfortunately cannot offer the collection of your order.

Our Furniturespot team will keep you updated on the status of your order and when we are ready to deliver, we will contact you to arrange an appointment.

Please contact us if you have any queries regarding your delivery on support@furniturespot.co.za or call us on 011 486 6 026.

Unfortunately, a specific delivery date cannot be chosen when you place your order. Our team will call you once your order is ready for delivery. Please let the team know if our delivery date is not suitable for you.

Unfortunately, a specific delivery date cannot be chosen when you place your order. Our team will call you once your order is ready for delivery. Please let the team know you would like to delay your order.

We offer nationwide delivery in South Africa. You can find the specific delivery time on the product page.

We charge a flat fee of R399 for furniture delivery throughout the Gauteng Province,  R499 for the Cape Town region and R1,050 for delivery  in Durban. For other regions please contact us for a delivery fee. You can find the specific delivery fee on the bottom of the product page. When you add products to your shopping cart, you can see exactly what the shipping costs are.

For decor items and curtains we charge a flat rate of R149.

For more information check our delivery page. 

If you have any questions regarding your order please contact us on support@furniturespot.co.za or give us a call 011 486 6 026.

Our friendly delivery staff will place your items in the requested room, unwrap it and give it a nice wipe down. We also will take the wrapping material with us for upcycle purposes, if requested to.

Please note that in some areas, e.g. farms, high-risk or other remote villages that may not be serviced by us, we cannot always guarantee this service.

Most of our furniture items do not require assembly. We do offer an assembly service, at an extra fee, for those items that require assembly. Please note we only offer our assembly service in the Gauteng region.

Return & refund questions

Yes, we do. Please find our refund policy here: view Return & Refund Policy

We are so sorry! You can contact us via support@furniturespot.co.za or 011 486 6 026 and we will take it from there. Please find our complete Return & Refund Policy below:

View Return & Refund Policy

Our return policy lasts 14 days. If 14 days have past after delivery, unfortunately we can’t offer you a refund. Please note that refunds are not possible on items on sale. If there is an error Furniturespot will always rectify the fault.

To start your return process, get in touch with our team via support@furniturespot.co.za. We will set you up with everything you need for the return.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.
  • Items on sale cannot be returned.

The returned item will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined it is in as-new condition, our team will process your return and issue a refund. All items need to be returned to our warehouse.

Please note it may take up to 25 business days for your refund to appear in your South African bank account.

RETURN SHIPPING FEES

You will be responsible to pay the shipping costs when returning your item. If you decide to return your Furniturespot item(s), we will refund the purchase price less the return shipping fee.

RETURN IN ORIGINAL PACKAGING

We love our furniture, and we want you to also. When we ship our products, we pack them very carefully to avoid shipping damages. We ask that you place your returned item in its original packaging.

RETURNS MUST BE IN AS NEW CONDITION

We are only able to accept returned product in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be returned.

SALE ITEMS

Any item marked as “Sale” at the time of transaction is not covered by our return policy. Sale items can be exchanged. Please refer to our ‘Exchange’ section for more information.

We offer an exchange of the product within 14 days of delivery.

To exchange an item, get in touch with our team via support@furniturespot.co.za. They will note the piece(s) you’d like to exchange, and work with our delivery team to coordinate a pick-up and drop off date. Exchanges are always subject to product availability at the time of the request for exchange.

In the event you exchange for an item that costs less than your initial purchase, the difference will be refunded back to you. Please note it may take up to 25 business days for your refund to appear in your South African bank account.

Should you choose to exchange for an item that costs more than your original choice, the customer care agent will help you organize your exchange and will process your outstanding charge.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

EXCHANGE SHIPPING FEES

There are no shipping fees applicable when you exchange the product.

EXCHANGE IN ORIGINAL PACKAGING

We love our furniture, and we want you to also. When we ship our products, we pack them very carefully to avoid shipping damages. We ask that you place your returned item in its original packaging.

EXHANGE MUST BE IN AS NEW CONDITION

We are only able to accept exchange product in as-new condition. Products with scratches, stains, damages, drilling, or other modifications cannot be exchanged.

Any item that has been ordered and (partially) paid for can be cancelled within 48 hours and a full refund of the amount paid will be made within 25 business days. Please find our complete Return & Refund Policy here:

View Return & Refund Policy

It may take up to 25 business days for your refund to appear in your South African bank account.

All are products are made with the greatest craftsmanship and devotion, just for you. All our products come with a 12 month warranty on defects in workmanship, materials and construction from the date of purchase based on reasonable use.

We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear and tear for 6 months from the date of purchase, based on reasonable use.

Warranties do not apply to:

1) Defects that result from negligence, misuse, accidents or commercial use by you.

2) Any condition resulting from incorrect or inadequate maintenance, cleaning or care.

3) Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.

4) The colour fastness, dye lot variations, wrinkling, or wear of fabrics or leather.

5) The softening of filling materials under normal use.

If you’re experiencing a warranty issue, get in touch with our team via support@furniturespot.co.za. We will work to address the issue and ensure that the product is good as new. This may involve shipping your replacement parts, organizing repair, or a complete replacement (at our discretion).

Please note that warranties are not transferable and cannot be extended to re-sold products. Warranties are only valid when products are used for their intended purpose, and exhibit normal use.

Legal topics

All are products are made with the greatest craftsmanship and devotion, just for you. All our products come with a 12 month warranty on defects in workmanship, materials and construction from the date of purchase based on reasonable use.

We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear and tear for 6 months from the date of purchase, based on reasonable use.

Warranties do not apply to:

1) Defects that result from negligence, misuse, accidents or commercial use by you.

2) Any condition resulting from incorrect or inadequate maintenance, cleaning or care.

3) Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.

4) The colour fastness, dye lot variations, wrinkling, or wear of fabrics or leather.

5) The softening of filling materials under normal use.

If you’re experiencing a warranty issue, get in touch with our team via support@furniturespot.co.za. We will work to address the issue and ensure that the product is good as new. This may involve shipping your replacement parts, organizing repair, or a complete replacement (at our discretion).

Please note that warranties are not transferable and cannot be extended to re-sold products. Warranties are only valid when products are used for their intended purpose, and exhibit normal use.

Please find our Terms & Conditions here.

All our images are the subject of copyrights vesting to Furniturespot. Furniturespot invests a lot in research and design to deliver great looking furniture in good looking content.

All content included in or made available through www.furniturespot.co.za, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Furniturespot or our content suppliers.

This material is protected by South African and International copyright laws.

Please find our privacy policy here.

Furniturespot is POPIA compliant. Please read our privacy policy here.

Care and maintenance topics

Wood and engineered wood are both materials sensitive to light. We’d recommend that you avoid leaving anything on the surfaces for the first 6-8 weeks, if they’re exposed to sunlight. This should help you avoid any marks or rings appearing if the furniture lightens in the sun.

A damp (never soaking wet) cloth will do it. Dry the surfaces thoroughly afterwards. Both wood and engineered wood can be damaged by liquids, so if you spill anything on it, be sure to wipe it dry immediately. If you need to remove any stains, go gently – use mild soap and warm water.

Upholstered furniture will lighten over time if it’s exposed to direct sunlight, so be careful where you place your furniture pieces. To keep seat cushions looking their best and to help them wear evenly, be sure to regularly turn them. Give foam, feather or fibre-filled cushions a shake as often as possible to help them keep their shape.

For stains, spot clean with a very mild detergent such as green soap. We do not advise cleaning with heavy bleach solutions. For hair or debris, simply use a lint roller or vacuum.

If you yourself dealing with a spill, don’t fret! Because of its dense top layer, stains don’t immediately sink into velvet like you see with other fabrics. You should have a few seconds to grab something to dab the spill with before it absorbs into the material fully. For spot cleaning, we recommend the following steps:

As soon as a spill occurs, wipe it away with a cloth or paper towel. 

(If the spill, dropped food or contaminant becomes hardened, it is recommended to gently scrape away the hardened substance before applying a cleaning solution.)

Dilute approximately 20 parts lukewarm water with a mild soap or detergent, and use a white cloth to rub the area with the cleaning solution.  

Rinse the area using a second white cloth with clean lukewarm water; then allow the area to air dry completely.  

Once dry, we recommend using a very soft brush to gently brush the area in the direction of the nap to return the surface to its original condition.

Our leather, like all leather, should be kept out of direct sunlight, if possible. Sunlight can cause discoloration over time. Regular dusting should be enough to keep the material in good shape.

In the case of a spill, dab at any liquid with an absorbent cloth. If necessary, wipe it with a damp, lukewarm cloth and let it air dry. Don’t use any solvents, soaps, or other cleaning agents, even ones that are made for leather. Don’t use a hair dryer, either.

Careers

If you are interested in working for furniturespot.co.za please send us an email with your motivation and resume hello@furniturespot.co.za

If you are interested in being one of our great furniture makers please contact us. You can register on Furniturespot so we have all your details. We always set up a meeting before we start working together.

Reviews

You can find reviews about our products on our product pages. General reviews about our service and products can also be found on the following pages:

Review us on Google
Review us on Facebook
Review us on Hellopeter

We appreciate the great feedback given by you, and would be honored if you left a review for us on any of the below platforms (or ALL if you feel like spreading the joy!)

Reviews on Google
Reviews on Facebook
Reviews on Hellopeter

Newsletter

Get new products and promotions in your inbox. Unsubscribe at any time.